We want buyers to understand the terms before paying. Offer-specific checkout terms control if they are more favorable than this policy.
Free resources
No payment is required for a free resource. If a download does not work, email spaces@generationglow.beauty so we can provide reasonable access support.
Live workshops
- You may request a full refund until seven calendar days before the scheduled start time.
- Within seven days of the start time, workshop fees are nonrefundable, but you may request one transfer to a future comparable session before the original session begins, subject to availability.
- No refund or transfer is available after you attend, receive a replay or download protected workshop material, except where required by law.
- If we cancel a workshop, you may choose a full refund or a transfer. If we materially reschedule it, you may choose a full refund.
Digital downloads and self-paced products
Paid digital products are nonrefundable after the file, login, replay or other protected content has been delivered or accessed, except where required by law. If the product is defective or materially different from its description, contact us within seven days so we can repair access, replace the file or determine an appropriate remedy.
Consulting, design and procurement services
Deposits, retainers, project fees, supplier payments and cancellation terms for custom services are governed by the signed client agreement. No third-party order will be placed without the approval required by that agreement. Supplier return, restocking, freight and damage policies may apply separately.
How to request a refund
Email spaces@generationglow.beauty with “Refund request” in the subject line. Include your name, purchase email, offer and purchase date. Approved refunds are returned to the original payment method. Your bank or payment provider controls posting time.